Volkan Akdugan
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Total activity41
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Last activity
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Activity overview
Latest activity by Volkan Akdugan-
Volkan Akdugancommented,
Thanks for the feedback, jihoon Lee. Could you please elaborate on the use cases you are trying to achieve?
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Volkan Akdugancommented,
Hi Mistyamber Reynolds To enable these use cases we are developing new API set called Agent Availability API, they are currently in EAP. We will launch general availability by end of this month so ...
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Volkan Akdugancommented,
Hello Lloyd, Thanks for reaching out! Please see my answers below. To enable Omnichannel Routing in Zendesk, you need to have the agent workspace enabled and messaging must be enabled at 100%. Yo...
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Volkan Akdugancreated an article,
Announcing general availability of the Agent Availability APIs
Announced on Rollout on April 25, 2023 April 25, 2023 Zendesk is excited to announce general availability of the Agent Availability API. What is changing? Previously, agent statuses c...
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Volkan Akdugancommented,
你好拉斐尔,我们希望你很快就会回来的l benefit from the new APIs! Please feel free to share your feedback in the community once you've start experiencing them.
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Volkan Akdugancreated an article,
Announcing the Agent Availability API EAP
Note: The Agent Availability API EAP has ended. It is now fully supported and available for use by all accounts. See Announcing general availability of the Agent Availability APIs. Announced on...
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Volkan Akdugancommented,
Hi Tobias HermannsThank you for your interest in our APIs! Regarding your question, we are thrilled to announce that we will soon be launching a new set of APIs called "Agent Availability APIs". Th...
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Volkan Akdugancommented,
Hi Rina, To be clear, focus mode only supports live Chat and Talk channels. For now, you can set different priorities for incoming workload using Omnichannel Routing. In addition to that, "focus mo...
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Volkan Akdugancommented,
Hi all, Omnichannel Routing with unified agent statuses is GA'ed recently. Please check the announcement https://support.zendesk.com/hc/en-us/articles/4948172181658-Announcing-omnichannel-routing-a...
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Volkan Akdugancommented,
Official comment Hi,I just wanted to provide a few quick updates. Agent Idle Timeout feature is currently being developed and is planned to be launched in Q1 2023. The capability will be delivered as part of Omnich...