The Original DKNY
Trust me, I'm a "Professional"
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Last activity
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Activity overview
Latest activity by The Original DKNY-
The Original DKNYcreated a post,
Granular Permission for Agent Actions on End Users.... STILL NOT A THING?
Planned有什么办法可以给代理E的能力吗dit end-user profile data (values in custom fields, update org membership) with out givin g the Agent DELETE or CREATE? This has been a challenge n...
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The Original DKNYcommented,
I have a few questions about the Zendesk Talk SLA provided by Zendesk How would a 2%+ failure to make voicemail from voicemail fit into the Zendesk talk SLA? Is there an SLA for time to recodin...
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The Original DKNYcommented,
This is such a no-brainer NEED to have feature. But why email? well, It's sticky, people will have it locally when offline, and the End User can forward attachments to others with fewer steps. Als...
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The Original DKNYcommented,
Thank you for updating, but just want to point email aliases were in fact defined as SHOULD BE SUPPORTED by SMTP services, servers, and clients. Please read RFC5321 Section 3.9. That was adopted f...
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The Original DKNYcreated a post,
How to use liquid in a trigger to convert {{ticket.tags}} to create a proper array?
Hello! Working with {{ticket.tags}} in a notify trigger action, I have been unable to convert the string output of {{ticket.tags}} back to an array to send. Are there some examples you can provide...
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The Original DKNYcommented,
Anika, Thank you for responding to my pain points shared. Let's get a call scheduled, the risk of a sync disconnect makes this a priority. -Dk
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The Original DKNYcommented,
Dwight Bussman, just a bit more snark then... sorry... Is there a product owner at Zendesk brave enough to enter a Zoom with me on this topic and say "This is the state of play and time frame until...
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The Original DKNYcreated a post,
Salesforce Bidirectional Contact Sync... EVER OR NEVER?
Back pre-Sell, there was a roadmap item for Bi-Directional Contact/Lead sync with Salesforce using the Zendesk provided integration, there are many requests for this feature. Can we get a real up...
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The Original DKNYcommented,
SOrry for the snark here, but humor is all I have to explain how frustrating this MASSIVE gap is for Adam and all of us with enterprise monitoring requirements. https://support.zendesk.com/hc/en-...
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The Original DKNYcreated a post,
The Audit Log is not an actual audit log due to wrong actor names.
To meet the generally accepted definition of what the minimum information an Audit Log requires, we should never see Zendesk in the log for an event like an Agent removing an email domain on the do...