Thomas Dude
I'm addicted to Zendesk. I have been working with Zendesk since 2013 and am proud of what we are doing with Premium Plus (Zendesk Master partner)
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Total activity81
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Last activity
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Member since
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Following1 user
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Activity overview
Latest activity by Thomas Dude-
Thomas Dudecommented,
How does language detection interact with messaging? Can the language of the end user be detected with messaging as you do with the web widget (classic)?
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Thomas Dudecommented,
Hi Ruben, You can use a button link to do that. https://support.zendesk.com/hc/en-us/articles/5133127616282#topic_ewh_2nm_nwb
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Thomas Dudecommented,
Hi Toby, nice one. As it’s not mentioned in your article, is this related to slack side co’s as well? Thanks
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Thomas Dudecommented,
Nice, thanks for this update. Any idea when the UI for automation will be updated? This is still the old old old look & feel ;-)
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Thomas Dudecommented,
Hi Chin Sin, Unfortunately, this is not included in the audit log.
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Thomas Dudecommented,
Nice
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Thomas Dudecommented,
Broken links: https://support.zendesk.com/hc/en-us/articles/4408833631002 & https://support.zendesk.com/hc/en-us/articles/4408833631002 in this article.
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Thomas Dudecommented,
That's a nice fallback indeed. Well done! @... Is it this?
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Thomas Dudecommented,
Hi, Thanks for sharing. What do you mean with: Answer Bot: [Article Recommendations] Extending Help Center search as a fallback for the web widget channel Is this something happening on the backe...
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Thomas Dudecommented,
Hi Caroline, so far I can , the modification part isn't logged. - I created a ticket field " Test" > Log ✅- I changed the name of the ticket field "Test" into "Tes" > Log ❌ (This should be logged...