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Spencer Hutton

I'm a Help Desk Manager. We have a team of 10 agents and use Zendesk to manage support tickets for all of our internal Team Members as well as hardware ordering and computer setups. I'm a data nerd and an amateur developer so I am very interested in gathering data from Zendesk in products like Explore and Power BI as well as building small desktop apps to work with tickets.

  • Total activity
    45
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Posts

Recent activity by Spencer Hutton Recent activityVotes

  • Delete Talk Data

    1. Community
    2. Zendesk Suite Q&A

    Is it possible to delete talk data. I had a customer inadvertently call in 25 times during our team meeting when all agents were unavailable. How this happens, I have no idea. We received 25 cal...

    • Spencer Hutton
    • Created
    • 3 followers
    • 5 comments
    • 0 votes

  • Make changes to my agents' views

    Answered
    1. Community
    2. Zendesk Suite Q&A

    As an admin, I want to make a change to views that my agents created themselves for personal use. Is this possible? Even through the API, if I try to call the Show View endpoint, I get a Record N...

    • Spencer Hutton
    • Edited
    • 4 followers
    • 5 comments
    • 0 votes

  • Template Visualization Types for Queries

    Answered
    1. Community
    2. Zendesk Suite Q&A

    I find myself making the same settings on each query I make. Show values on a column visual, hide applied filters, etc. Is there a way to save a template visualization type so I can use these eac...

    • Spencer Hutton
    • Created
    • 2 followers
    • 2 comments
    • 1 vote