Jacob the Moderator
I am passionate about creating the best possible digital user experiences, finding meaningful insights into user behavior, and leveraging that to shape and support business goals. I have been creating exceptional customer experiences within the service and support space using Zendesk products for 10+ years. I have worked in several international companies, and also in a couple of startups. https://www.linkedin.com/in/jjohst/
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Total activity761
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Last activity
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Member since
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Following7 users
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Activity overview
Latest activity by Jacob the Moderator-
Jacob the Moderatorcommented,
Raniery, Thanks for letting me know it helped you, appreciated
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Jacob the Moderatorcommented,
Hey Abner Cruz, This may be better handled by Zendesk Support who can be granted access to your account. One thing, Could you have more than one trigger that notifies Slack? You can filter by that ...
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Jacob the Moderatorcommented,
The article I linked to makes it out to be more complicated than it needs to be, let me know if you'd like simpler directions.
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Jacob the Moderatorcommented,
Hey Ethan Rostami I have a few thoughts that relate to what you're experiencing here. Some feel strongly that agents should always ask for a customer's email address when that is not a given (som...
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Jacob the Moderatorcommented,
Hey Abner Cruz I'm not sure if you're using the native Slack integration by Zendesk or use a trigger and webhook solution? Have you checked the ticket event log to see if you have more than one Sla...
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Jacob the Moderatorcommented,
Hey Joey and Gabriela Manarim Unfortunately, the app currently only allows users with the Admin role to manage the OoO app for all users (and agents can manage it for themselves), so the app will n...
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Jacob the Moderatorcommented,
嘿乔伊很不幸,而permission allows changes to be made to team members' user fields, I don't believe the app currently allows users with the permission to change availability. I hav...
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Jacob the Moderatorcommented,
Karan Singh I'm glad to hear it worked out for you! So that trigger will tag any ticket that has a description or at least one comment update created by a light agent. It occurs to me, I never aske...
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Jacob the Moderatorcommented,
Holly McGinnis I had the same experience, it resolved for me after a few browser refreshes.
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Jacob the Moderatorcommented,
Hey Karan Singh Sure thing. If you are setting up a webhook for the first time, Stephen Belleau has a great guide (for another use case) in this article - follow steps 1 and 2 to set up the webhook...