Brandon Tidd
Full time Zendesk Architect. Cleveland born and raised. Changing the world one megabyte at a time.
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Last activity
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Activity overview
Latest activity by Brandon Tidd-
Brandon Tiddcommented,
Hey Johnny, Yep that makes sense - though with Conditional Fields, you don't need to use JS to hide the field at all. First step is to add condition wherein if "A" = 1 then "Request Type" is shown...
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Brandon Tiddcommented,
Hey Johnny, You might not have to do this through JavaScript at all, actually.This article on conditional fields might point you in the right direction. Hope this helps! Brandon
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Brandon Tiddcommented,
All of these tips are great! We've also seen good things coming from csat.ai as of late. You can also gauge some of this natively in Zendesk Explore by tracking agent-level satisfaction and looki...
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Brandon Tiddcommented,
Hey Richard Burns - I've just figured out you are talking about the requests portal - which is not impacted by the conditional fields on the form itself! My apologies for the confusion. This aweso...
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Brandon Tiddcommented,
Hi Richard BurnsYour conditioning looks sound, and it appears everything is working correctly for me:I would suggest testing in an incognito window - you may have a caching issue on your hands. Re:...
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Brandon Tiddcommented,
Hmmm - it might be helpful to see a screenshot of your conditions for the form (also, make sure you refresh if you haven't done that yet). One thing to call out - everything will be visible if it'...
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Brandon Tiddcommented,
Hey Richard Burns - Have you verified that your conditional fields are conditional for both agents and end-users? See step #3 in this article?Let me know if you resolves your issue! Brandon
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Brandon Tiddcommented,
Hey Johnny, Happy to try and help here - what field are you trying to hide with this code? I'm not sure I understand the functionality of el.reportValidity? Brandon
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Brandon Tiddcommented,
Hello A A! In our experience, we find oftentimes the brand feature is used primarily to delineate between content of different brands but that the agents that support those brands all work the same...
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Brandon Tiddcommented,
Hey Jake Warren - Welcome to the Zendesk Community! While I don't have any personal anecdotes to share, Nicole Saunders posted this really great best practices guide earlier this year. I also kno...