Peter Hochstrasser
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Total activity244
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes46
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Subscriptions73
Activity overview
Latest activity by Peter Hochstrasser-
Peter Hochstrassercommented,
Sorry to say, but this is so typical for Zendesk!We bill some support tickets, and we bill them monthly. The longest months sport 31 days here in Europe, and I heard that that's the same in the US ...
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Peter Hochstrassercommented,
Für alle, die eMail Archive nicht sehen: Das ist Teil der Enterprise Lizenz. In Pro fehlt's.
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Peter Hochstrassercommented,
Hi Howie Paul As Rafael Santos points out, that can be done. We use a standardized scheme for customers opting for application support, which works like this: our standard support is at support@ou...
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Peter Hochstrassercommented,
嗨马克斯McCal除了公共信箱,there are also internal mails, like those notifying followers of their tickets. Those, at this time, do not contain a link to the ticket, just the plai...
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Peter Hochstrassercommented,
Yes. Exactly.
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Peter Hochstrassercommented,
Simon Forslund Ommmm. Calm down. And, naturally, welcome to the club. As you have seen in Josh's post Bring back email/phone support - nobody likes Z Bot, other customers are feeling the problems t...
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Peter Hochstrassercommented,
Is there a specific reason that you call this chat in Zendesk agent client, and web widget in the channels, while there are chat triggers?Seems to be an inconsistency.
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Peter Hochstrassercommented,
Good one, Josh!
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Peter Hochstrassercommented,
Hi Carolline How about "- Reset -" in the list above?
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Peter Hochstrassercommented,
Looking forward to it, Gary Beichler.