Judy Correia
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Recent activity by Judy Correia-
Agent Workspace - Ticket Comment
With the new agent workspace, the background colour in the comment box is not as clear as it used to be. The background of public comments used to be, and still is white. Previously internal commen...
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External Partner Support
Has anyone had experience working with external partners to provide support to a common customer base? Specifically, we are partnering with a vendor to sell their product and we need our customers ...
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自动化票更新与合作伙伴/供应商也sing Zendesk
We will soon be partnering as a re-seller for another application. My organisation will be providing level 1 support however we will need to triage more complex issues directly to our partner vendo...
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Reporting Resolved Chats
As part of our ticket deflection metrics we'd like to ID inquiries resolved via Chat. Existing default dashboards in Explore and Chat Admin allow us to see completed chats, however a completed chat...
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Report on published article edits
Is it possible to report published articles edited and re-published? The articles edited metric in the Guide - Team Publishing data set reports all edits to an article, including in-progress articl...
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Inaccurate searches with no results
How are 'Searches with no results' defined? In the Zendesk Guide dashboard 'Searches with no results (top 5)' with no results appears to show searches for which there articles. When searching our H...
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Dashboards: End-user vs Staff member
Just looking for confirmation on how are end-users vs staff members are defined in the default Zendesk Guide dashboard. Are end-users only unlicensed users (i.e. customers) and staff members any ag...
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Reporting Closed Tickets
AnsweredThis Explore Recipe allows us to report created and solved tickets (https://support.zendesk.com/hc/en-us/articles/4408825110682) however we need to report ticket closed in a given period. How can w...