Judy Correia
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Recent activity by Judy Correia-
Is it possible to set different messaging availability across customers? For example, messaging is available for all customers during local business hours, customers on a premium support model have...
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Same question as Haley, is it possible to customize an agents profile to add additional ticket fields?
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Does federated search work similar to Answer Bot whereby it places more emphasis on the first 75 words of an article/external content?
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The Setting up the Zendesk Federated Search external content API. link in the How the Federated Search API Works section of this article just relaunched this same article in a new tab.
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Naming conventions in Zendesk Explore are not intuitive at all. Would a simpler solution to help users understand metrics be to make the name unique or more specific? Better descriptions are needed...
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Our team clearly has a different definition of "very distinguishable". The new pale yellow differs slightly from white, and is not distinguishable at all when compared to the previous darker yellow...
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It would be more helpful to have draft function the same as an email draft, where when you close the ticket or your browser the draft is saved. It doesn't seem overly useful to have to keep the tic...
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Hi Zsa - filtering by role doesn't work in our case as the filter is based on specific users/agents. We have agents that should not be included in the report. Right now we manually select the users...
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The solution that actually worked for us was leveraging Email Targets, described here.
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在创建电子邮件的目标有两个目标types, Test target and Create Target. When selecting test target and submit the target does not appear on the list.