barbara
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Last activity
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Activity overview
Latest activity by barbara-
barbaracommented,
+1 This feature would be really useful.
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barbaracommented,
+1 This feature would be really helpful.
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barbaracommented,
Same question. It's not just a nuisance, but really a security concern as described multiple times above.
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barbaracommented,
If there are multiple accounts defined for the same channel type (for example, WhatsApp), tickets can be routed by only by channel type, not by a specific integration account. Is there a plan to ...
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barbaracommented,
Hi Ana-Alicia, if you've followed Giovanni's steps from above, you just need to click on "Ticket Channel" in the top left corner (below "Filters (1)"). That will show all channels stacked on top of...
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barbaracommented,
Hi Dane, Are you also planning to include "Next reply time" metrics for Social messaging channel in the future? That would be very useful too. Thanks.
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barbaracommented,
Very helpful, thanks a lot Elaine!
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barbaracommented,
Hi Elaine, Thanks for your response. I'm referring to a variation of the first option: I've selected all "assignee names" in the row selector and when later on a new agent is added and also getting...
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barbaracommented,
Hi, is there a way to have the Row Selector select all of the options at all times? What happens in my queries is that when a new option is added (e.g. because new agent is added etc.) this option ...
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barbaracommented,
+1 That feature would be very helpful!