Matt Simpson
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Total activity16
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Last activity
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Activity overview
Latest activity by Matt Simpson-
Matt Simpsoncommented,
OK, I may be missing something...I created a new template, coded the way I want it to look, when I go to create a new article and change template drop down shouldn't it load the template that I mad...
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Matt Simpsoncommented,
Also agree, I have been on Zendesk for about a year and I do find it odd that a company built around customer support doesn't have direct customer support I can call.
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Matt Simpsoncommented,
Curious if there is a reason you would not want to merge tickets from different channels if they are for the same issue? I see questions about merging (or not) from different channels
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Matt Simpsoncommented,
No, I am good with using days of service, but I would like a report by month in avg days if service by agent. So with. I turnover each month would increase. But if I added new agents it would lower...
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Matt Simpsoncommented,
I have found an issue with phone numbers using the find related tickets. For some reason it leaves out a dash of the 7digit portion of the number, if I manually add the dash the find related ticket...
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Matt Simpsoncommented,
so I have created a custom metric around this, but what I have not been able to figure out how to report by month. So assuming no turnover this would increase each month (avg or Med, or even Min), ...
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Matt Simpsoncommented,
Agree with the need to be able to view for filter enabled dates and times with trending as well for time available (Total/Avg/Med) by channel and total