Aishwarya Desai
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Recent activity by Aishwarya Desai-
Zendesk Explore
We use Zendesk reports to report on agent weekly activity. I.e 1) how many tickets created? 2)how many set to solved? 3) How many tickets assigned/unassigned? 4) How many articles created, publish...
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Adding knowledge using the Knowledge capture app
What is the difference between creating knowledge using existing ticket or by a new ticket in knowledge capture app? Because when you create using existing ticket it uses the ticket id in the url
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Adding tags to multiple orgs
Is there a way to bulk add a tag to organizations already existing in Zendesk?