Ticket timestamps in the conversations view are different from the events view
Question Why do the timestamps in the conversations view differ from the events view for the same ticket event? Answer
How can I troubleshoot my triggers?
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Question How do I figure out what trigger is causing issues in my account? Answer This article provides guidelines
Viewing all events for ticket updates
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What's my plan? Fastpath: In a ticket, click Conversations, then select Events. Ticket events show all the
Streamlining your support workflow
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What's my plan? Managing your customers’ support issues and your ticket workflow requires tools to help create as many
Creating automated ticket workflows
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What's my plan? One of the best ways to increase agent efficiency and streamline your support tasks is to use Zendesk
Why are there ticket IDs missing?
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Question I noticed that the ticket IDs aren't perfectly sequential, some of them are missing. How might this happen?