How are one-touch resolutions calculated?
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Question How are one-touch tickets calculated? Answer The one-touch resolution calculation counts any solved or closed
How frequently does my Zendesk data sync to Explore?
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Question How frequently does my Support data synchronize to Explore? Answer The frequency at which your data synchronizes
Understanding reports
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What's my plan? In Explore, data is calculated in reports. This article introduces you to reports, including
Understanding dashboards
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What's my plan? In Explore, a dashboard is a space to present information about your Zendesk products. Dashboards
What is the difference between COUNT and D_COUNT?
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Question I see both COUNT and D_COUNT as options for aggregation. Which one should I use? Answer COUNT and D_COUNT
Understanding datasets
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What's my plan? Your Zendesk data is split into different datasets. Each dataset contains metrics and attributes that