答案帮助是架子上的一个答案Automation products designed and developed to help various contact centers and other internal departments quickly and reliably address customer issues.

Answer Assist works as an on-demand and interactive reference guide where agents can quickly access the information and content created by knowledge managers needed to help customers resolve their issues and get answers to their questions. Featuring built-in artificial intelligence and context-mapped suggestions, Shelf’s Answer Assist guides agents through customer conversations with assistance and automation.

• Increases agents’ efficiency and productivity
  Shorten response times by having knowledge in a centralized location and integrating it into applications where your agents already work to eliminate context switching and boost knowledge trust.

• Optimizes content administrators' effort and service quality
  Empower knowledge managers to preconfigure and group similar content based on customer needs in reusable, easy-to-digest Shelf Gems like FAQs, decision trees, wikis, images, and videos.

• Ensures long-term customer satisfaction
  Increase knowledge usage and accuracy with integrated feedback, analytics, and insights to continuously manage, optimize, and improve the agent and customer experience by closing gaps between questions and answers.