Track the quality of your customer experience withNicereply– the highest-rated customer satisfaction survey app at Zendesk Marketplace. Survey your customers straight from Zendesk. See customer feedback data pushed to Zendesk tickets without ever having to leave the app.

Try it for free for 14 days.

If you have any questions aboutNicereplyfor Zendeskfor Zendesk ask us atcontact@nicereply.com

How does it work?

Measure customer satisfaction, effort or loyalty via a survey at the bottom of every email, in your macros, or trigger it after resolving a ticket or a chat. Choose from measuringCustomer Satisfaction,Net Promoter Score, orCustomer Effort Score．反应推我nto Zendesk as comments and custom field values. You can also see your data in a handy sidebar widget. Nicereply works with both Zendesk Support and Zendesk Chat.