Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at //www.ying8.net/pricing

Automate 24/7 support ticketing with an AI-powered Voicebot.

Leverage the power of conversational AI to automate your helpdesk operations.

Transform your support experience into a seamless and user-friendly process using our industry templates.

How it works:

SUBMIT A TICKET

• Customer calls to submit a ticket
• Voicebot asks specific questions and collects all the information required
• Fully populated ticket is created in Zendesk

PROVIDE AN UPDATE

• Customer calls to check on the status of the ticket
• Voicebot provides an update based on the status of the ticket in Zendesk

Why automate with a voicebot?

• Available 24/7:The voicebot operates around the clock, providing assistance even during non-business hours.
• No waiting time:Eliminate the need to navigate complicated IVR menus, customers talk with the voicebot in natural language.
• Reduced workload:Reduce the workload for human agents, allowing them to focus on more complex tasks.
• Faster resolutions, lower costs:With comprehensive and well-documented tickets, human agents can address issues more efficiently, leading to quicker ticket resolutions to meet your SLAs.

VOCALLS is a Voice-First AI platform automating customer interactions for elevated CX that saves money and increases revenue.

Care for every customer with omnichannel coverage that automates both online and in-person interactions. Combine human and AI for evolved productivity and decision-making.

A single platform empowers you to automate voice, chat, and email conversations, while theLiveTranslate功能可以让你的代理说郎朗uage in the world.

Explore the power of automation with vocalls.ai