Jennifer Rowe

1. Community
2. Tips from users - Zendesk Suite
3. Tip: calculating Next Reply Time (non-messaging/chat channels)

Excellent, Pedro Rodrigues! Thanks for sharing this.

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• Jennifer Rowe
• Erstellt24.2023年Oktober 19:42
• 0 Stimmen

1. Guide
2. Getting started with Guide
3. Getting started with Guide for your help center: Setting up

Hi Andres, Thanks for letting us know. I've updated the pinterest link in the article. It should be: https://www.pinterest.com/zendesk/zendesk-help-center/ Thanks again for the heads up!

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• Jennifer Rowe
• Erstellt16. Oktober 2023 16:50
• 1 Stimme

1. Email
2. ...
3. General questions about email and email template
4. How does Zendesk send email notifications?

Glad to hear you got it worked out!

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• Jennifer Rowe
• Erstellt12. Oktober 2023 23:51
• 0 Stimmen

1. Email
2. ...
3. General questions about email and email template
4. How does Zendesk send email notifications?

Hi Assen Gueorguiev!The default email notifications that go out for tickets are the same for admins and agents. There is a default trigger to notify all agents (and that includes admins) of new req...

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• Jennifer Rowe
• Erstellt12. Oktober 2023 00:09
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. The ultimate checklist to optimize your Zendesk

Hi Steve Hodnett,You can create a custom implementation checklist. There's also a quick launch list if you're short on time. Be sure to see the full, annotated version of our Launch guide.Hope thos...

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• Jennifer Rowe
• Erstellt9. Oktober 2023 20:35
• 0 Stimmen

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: October 2023

Glad you're excited about the webhooks release, Rafael Santos!Larry Click, the rollout for the views increase is ongoing through Oct 6th. You should see it in your account soon!

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• Jennifer Rowe
• Erstellt2. Oktober 2023 20:25
• 2 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Triggers resources

What!? Our triggers recipe reference was missing on our triggers resources list!? Oops. Thanks for sharing that, Brett. I've added it to the list!

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• Jennifer Rowe
• Erstellt12. September 2023 23:07
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Triggers resources

Thanks for letting us know, Emily! Looks like the post has been archived. It was something new we were trying in community--a central place for all triggers questions--but it looks like it didn't r...

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• Jennifer Rowe
• Erstellt12. September 2023 20:50
• 0 Stimmen

1. Objects and rules
2. ...
3. Routing
4. Turning on omnichannel routing

谢谢你代表orting this, Hannes! You are correct, that link should not have limited access. It's fixed now!And here's the correct link for easy access: creating a plan for your routing configurat...

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• Jennifer Rowe
• Bearbeitet2. August 2023 23:40
• 0 Stimmen