Question
How can I add content to the Help Center Request list page activities?
Answer
End users can track their support requests in their user profiles underMy activities>Requests. You display additional ticket properties on this page using the Zendesk Guide templating language,Curlybars.
By default, end-users see theSubject,Ticket ID,Created,Last activity, andStatusof a ticket when viewing their requests:
Selecting properties to display
Since the table we're modifying is created with the request object, you can use any of the request object properties to add to the table. A list of the properties and their descriptions is available inour API documentation. Currently, you are not able to update the Activities List table with custom fields.
If you want to addPriorityorType, make sure they're set to bevisibleto end-users.
Editing the Help Center code
Once you decided on which request object properties you want to display, edit the Help Center code. In this example, we're going to use Priority.
Note:You might notice that existing table data uses translation helpers, such as {{t 'status'}}. For simplicity's sake, we're not going to use them in this example. You can learn more about them inour developer documentation.
- In the Help Center, edit your theme code. For more information on how to edit a Help Center theme, visitCustomizing your Help Center theme.
- Select therequests_page.hbs模板修改。
- Locate the activities table in the HTML. Each column has a table header (
) and also a corresponding data row ( ) to display the actual content.
Table Header:
Table Data:
- Add a header row in the appropriate place. I've decided to put the new column last, so I added the header tag and column name after the Status header:
Which then adds the header (without content) to the Activity List table:
Add a data row to display the data. Make sure to place the table data in the correct order -- in this case, following the existing Status column.
Enter your request object property in the data row you created. In this case, we're using priority_name.
Which then shows the applicable Priority if it exists in the ticket:
- To apply and view your changes, clickPublish.
For more information, see the article:Submitting and tracking requests in the help center Customer Portal.
- Add a header row in the appropriate place. I've decided to put the new column last, so I added the header tag and column name after the Status header:
12 Comments
Is there anyway to add a link on the My Activities page so users can add a new ticket from here also?
Hi.
I was able to add content to the My Requests page but I also need to add it to the Organization Requests page. Does anyone know where this is located at? I'm having trouble finding it. Thanks.
Hi, this is helpful, but how can I filter contents of this activity list based on tags? I'm interested in users only being able to see their tickets that include a certain tag. This will enable me to use a trigger which sets a tag (thus controlling which tickets show in the Help Center Request list).
Thanks!
Chris HardyLaura Hippert嗨,一年多前,克里斯添加评论。I saw no answer from Zendesk team or someone else. My question is the same than Chris: "I was able to add content to the My Requests page but I also need to add it to the Organization Requests page. Does anyone know where this is located at? I'm having trouble finding it. Thanks."
如果是内部参考"requests_page.hbs", where and how manage it?
Moreover, I created a support ticket without a real answer/help/support from Zendesk Support team for now (= just the link to this article....).
Regards, Olivier
Is there a way to return more than 15 rows? Also, is there a way to export the view to Excel through core product or an add on - I have been able to find answers to either question
Is there any way to add SLA countdown timer to the list or requests page?
John: The requests list page will return up to 30 requests per page. You can also include thepaginationhelper in your theme's
requests_page.hbstemplate to allow users to navigate to the next page if they have more than 30 requests. Also, there isn't a built in feature that will export the requests from Help Center. However it is possible with custom development.Azwar: SLA badges are not available to add on the requests list page. Because the SLA data is not surfaced to the end-user it would be a bit of lift to get a timer included within Help Center.
I am trying this and struggling to get it to work for me.
I would like to add the ticket organisation to the requests table to allow people to quickly identify which of their organisation the ticket is for. I cannot find the right place holder to use. If I use organization I get "Organization does not exist" when I publish. If I user requester I get "requester must be allowed as helper or leaf"
It looks like the object "organization" is not listed yet as one of the objects that can be added. As mentioned,
You can see all the objects here:
Help Center templates - Objects
Thank you!
Hey thereOlivier Degardin
I just tested the changes as described and it affected all views:
My requests
Requests I'm CC'd on
And
Organization requests
Pretty cool:
Is there a way to do this for a custom field? I can't seem to find the right syntax for displaying the contents of a custom drop-down field.
Another question - I am trying to supress closed tickets from the request view. What is the conditional statement I should be using to exclude closed tickets from the requests list?
Pleasesign into leave a comment.