What's my plan?

This article lists the documentation resources related to setting up Web Widget (Classic) to incorporate live chat functionality. The processes for configuring widget elements depends on whether you are a Chat-only customer, or are using live chat along with Zendesk Support. Articles related to this subject can be found in both the Zendesk Support and Zendesk Chat sections of the help center.

If you are using a Legacy version of Zendesk Chat, seeUsing Legacy Chat.

For information about finding, requesting, and receiving invoices, and changing your billing address or payment method, see theZendesk Chat billing FAQ.

Choose your Chat version below:

Zendesk Chat Standalone,for accounts where Chat is the only product offered to end users

Zendesk Chat Standalone

Setting up and enabling Chat

• Customizing the Chat window
• Customizing the Concierge options
• Customizing the Message style
• Customizing the Chat badge
• Editing visitor profile settings
• Enabling the pre-chat form
• Managing offline form settings
• Measuring visitor satisfaction with chat rating
• Adding the Chat widget to your website.
• Adding Zendesk Support

Chat account and security settings

• Enabling authenticated visitors in the Chat widget
• Changing your Zendesk Chat account owner
• Changing your profile information
• Changing your password

Zendesk Chat + Support, for accounts where both Chat and Support are offered through Web Widget (Classic)

Zendesk Chat + Support

Setting up and enabling Chat

• Customizing the Chat Window
• Customizing the color of the widget elements
• Offsetting the widget placement
• Customizing the Concierge
• Customizing the Message Style
• Editing Visitor Profile settings
• Enabling the pre-chat form
• Managing offline form settings
• Measuring visitor satisfaction with chat rating
• Adding Web Widget (Classic) to your website or help center

Chat account and security settings

• Enabling authenticated visitors in Web Widget (Classic)
• Changing your Zendesk Chat account owner
• Changing your profile information
• Changing your password