- The end users are managed on theCustomer page.
- The agents and admins are managed on theTeam members page.
- Roles for all types of users are managed on theRoles page.
- Organizations are managed on theOrganizations page.
- Groups are managed on theGroups page.
- Tags for users and organizations are managed on theTags page.
About user management
Every Zendesk user is assigned to a role. At the highest level, users are broken up into two categories: end users and team members. End users, sometimes calledcustomers, are the people who submit tickets. Team members, previously calledstaff, manage the Zendesk instance and resolve customer tickets. Team members can have a variety of different roles, such asadmin,agent, or (on Enterprise plans) custom roles.
You can also create collections of end users and team members to help keep your users organized and aid in efficient ticket resolution. Organizations are typically used to create collections of end users, but they can also include team members. Groups are used to create collections of team members. Organizations and groups are powerful ways to keep your users organized and can play a big role in the ticket workflow.
Searching for users
To search for users, groups, organizations, or tags, you must first understand what you're looking for. Each page related to user management has its own search functionality. That means, if you're looking for an end user, you'll only find them if you search on the Customers page; if you're searching for a group, you'll only find it if you search on the Groups page. By limiting search to the scope of each page, you're more likely to get quick and accurate results, with less extraneous information.
通常你会知道一点关于你searching for. However, if you have a name or an email address, but you aren't sure if it belongs to an end users or a team member, pick the page that you think is most likely and search there first. If you don't find what you're looking for, then try searching on the other page.
- On the relevant user management page, enter a keyword or term in the search bar and clickSearch.
For information on searching for user-related data, including tips for more advanced searches, seeSearching users, groups, and organizations.
4 Comments
Hola, necesitaríamos exportar los usuarios finales que tenemos cargados en Zendesk, es posible? como deberíamos hacerlo? Gracias!
Saludos
HolaMaria Florencia Mangoni-Esteartículo puede ayudar.
Where do I manage light agents?
If you're trying to manage a light-agent you'll need to do so from their profile. I'd recommend taking a look at the following article:Setting roles and access in Zendesk Admin Center
Let me know if you run into any issues or if you have any questions :)
Pleasesign into leave a comment.