Explore features a prebuilt dashboard displaying your Zendesk Answer Bot data about article recommendations and Flow Builder. You can edit and customize this dashboard by cloning it (seeCloning Explore dashboards). In this article, you'll learn about the available reports for Answer Bot.
This article contains the following topics:
Opening the Answer Bot dashboard
Use this procedure to open the Answer Bot dashboard.
To access the Answer Bot dashboard
- In Zendesk Support, open the product tray.
- Click theExploreicon (
) .
- In the list of dashboards, select theZendesk Answer Botdashboard.
Understanding the reports
指示板包含以下选项卡。点击一个section to find out more information:
Flow Builder Overview tab
The Flow Builder Overview tab shows information about the bot's activity and performance on messaging channels.
All reports in this dashboard use theZendesk Answer Bot>Flow Builderdataset.
To learn about the available reports, seeAnalyzing your Flow Builder activity.Flow Builder Performance tab
TheFlow Builder performancetab shows more granular information about bot and answer performance. This information gives admins the tools they need to measure and improve their bot automation performance.
All reports in this dashboard use theZendesk Answer Bot>Flow Builderdataset.
To learn about the available reports, seeAnalyzing your Flow Builderactivity.Article Recommendations tab
TheArticle Recommendationstab shows information about Answer Bot activities, ticket resolutions, and activity by articles.
All reports in this dashboard use theZendesk Answer Bot>Article Recommendationsdataset.
To learn about the available reports, seeAnalyzing your Answer Bot activity.
2 Comments
Is there a way to see what the end-user asked/said? Especially for the instances when the Answer Bot wasn't able to suggest a relevant article?
The prebuilt Zendesk Answer Bot dashboard does have a query on end user questions, but you can build a custom report and use the attribute Answer enquiry (The end user’s question for which Answer Bot looked for suggestions). You can use the metric Unsuccessful attempts and slice the data by that attribute to see the enquiries or questions to which the Answer bot failed to find a relevant article. For reference, here's the article onArticle recommendations dataset: Metric & attributes.
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