sarah aasland
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Total activity41
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Last activity
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Activity overview
Latest activity by sarah aasland-
sarah aaslandcommented,
Dominic We are/were in the same boat-- we want to make it easy for someone to get to an agent if that's what they want to do. What I ended up doing was adding the 'contact us' step (presented with ...
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sarah aaslandcommented,
update: I came across the 'answer enquiry' attribute (in the Answer Bot data set) and am able to report on this now!
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sarah aaslandcreated a post,
Messaging- Ability to see the free-text messages that an end-user sent to answer bot
I'm pretty sure there is not currently a way to do this- do let me know if there is one! I'd like to see or at least be able to report on the free-text messages that are sent to Answer Bot during t...
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sarah aaslandcommented,
Thanks, @...!
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sarah aaslandcommented,
Does anyone know if it's possible to pull up a list of the individual tickets that are being counted when you click on the KPI metric?
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sarah aaslandcommented,
Jenny Gillett It sounds like the plan is to enable the agent that is already chatting with the end-user to move that conversation to a phone call-- am I understanding that correctly? We wouldn't wa...
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sarah aaslandcommented,
Daniel Aron Is it possible to report on or access a list of the free-text messages that an end-user sends/asks Answer Bot? We would like to know what questions that answer bot had trouble answering...
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sarah aaslandcommented,
Is it actually possible to send a message if the account is offline? Here's a section of an article https://support.zendesk.com/hc/en-us/articles/4408842880282#topic_d3p_q5f_rhb that clearly says i...
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sarah aaslandcommented,
Is there a way to see what the end-user asked/said? Especially for the instances when the Answer Bot wasn't able to suggest a relevant article?
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sarah aaslandcommented,
Is there a way to see what the end-user asked/said? Especially for the instances when the Answer Bot wasn't able to suggest a relevant article?