Question
How can a Zendesk Support trial be cancelled?
Answer
To cancel your Support trial, you can simply let the account expire. If no payment method was added during the trial period, the account is deleted 270 days after the trial expiration date.
If you want to cancel a trial before it expires and a payment method was added to the account during the trial period, follow these steps:
- InAdmin Center, clickBilling>Subscription.
- Type this URL address in your URL bar and replace "{subdomain}" with your subdomain:
https://{subdomain}.zendesk.com/billing/manage_cancellation - Click "Cancel your account".
Any data from the account will be deleted in accordance with ourData Deletion Policy.
For more information, see the article:Cancelling products and accounts.
8 Comments
we want to use zendesk... the question is how we can stop the trial version
What do you mean you want to stop your trial version? Are you referring to cancel your trial or do you want to move to a subscribed account?
Any additional information is helpful. Thank you!
We want to cancel our trial. 8 days left as i remember. We want to continue with the free version. Can we do it?
I'm afraid we don't offer any free version of Zendesk Suite or Standalone account. To continue using Zendesk, you will need to purchase a plan.
As mentioned on this article, to cancel your Support trial, let the account expire. If no payment method was added during the trial period, the account is deleted 270 days after the trial expiration date. I hope this answers your question. Thanks!
Are you sure there is not free version. So we are using your system in our another webpage company...
Before we have the free version called Chat Lite plan. However, the Chat Lite plan is no longer offered as of February 1, 2021 and is considered a legacy plan.
In this section, you'll find details about the following legacy Chat plans:
- Zendesk Chat Lite Legacy plan
I hope this helps. Thank you!我想取消my free trial before it ends and I get billed on a monthly basis. Can you please advise?
HiDAVID BROWNwelcome to our Community! :) Have you added a payment method while on trial? If not, you won't get automatically billed after your trial expires. When your trial expires and you haven't chosen a subscription. your account would be automatically cancelled.
If you still prefer to cancel your trial before it expires, pleasemessage usso we can check on your account and proceed with the cancellation. Thank you!
Pleasesign into leave a comment.