What's my plan?

在这个recipe, you’ll learn how to report on the languages for the articles and translations in your knowledge base.

This article contains the following topics:

• What you’ll need
• Creating the reports

What you’ll need

技术水平:Beginner

Time required:10 minutes

• Zendesk Explore Professional or Enterprise
• Editor or Admin permissions (seeGiving agents access to Explore)
• Article and translation data in Zendesk Guide

Creating the reports

Since articles and translations are two separate metrics, we will create two separate reports. The first report will measure the number of articles created in each language.

1. In Explore, click the reports () icon.
2. In the Reports library, clickNew report.
3. On the选择一个数据集page, clickGuide>Guide - Team Publishing,然后单击Start report. The report builder opens.
4. In theMetricspanel, clickAdd.
5. From the list, selectArticles created,然后单击Apply.
6. In theRowspanel, clickAdd.
7. From the list, selectEvent article language,然后单击Apply.
8. (Optional) Add a filter forEvent - Dateto narrow your results.

The translations for each article will be in different languages and can be reported on separately. Use the same instructions as above, but swap theArticle created metricwithTranslations created.

Additionally, you can report on other Team Publishing events (likeArticles publishedorTranslations edited) by adding those metrics to your report. You can also includeArticle translation titleas a row to see the exact articles (or translations) that were created, edited, or published.