TheTicket statusespage provides a central place for admins to create and manage ticket statuses. From this page, you can view a list of all system and custom ticket statuses organized in status categories (seeAbout ticket statuses and status categories).
You can also创建新的机票状态,search for ticket statuses, andmanage ticket statuses.
This article includes the following sections:
Related articles:
Viewing the Ticket statuses page
You’ll find the Ticket statuses page in Admin Center.
To open the Ticket statuses page
- InAdmin Center, click theObjects and rulesicon () in the sidebar, then selectTickets > Ticket statuses.
The Ticket statuses page opens and you can view all of your ticket statuses. You can also take any of the following actions:
Searching for ticket statuses
You can search for a ticket status by name, including both the agent view name and end user view name. Search the whole list, or filter the list and search only the filtered results.
For more information about ticket status agent view and end user view names, seeConfiguration options for ticket statuses.
To search ticket statuses
- InAdmin Center, click theObjects and rulesicon () in the sidebar, then selectTickets > Ticket statuses.
- Enter a ticket status’ name or partial name in the search bar.
Filtering ticket statuses
- Categoryfilters tiket statuses by the status categories in which they were created.
- Statusfilters your ticket statuses by whether they are active or not.
- Typefilters your ticket statuses by default or non-default status of a status category.
To filter ticket statuses
- InAdmin Center, click theObjects and rulesicon () in the sidebar, then selectTickets > Ticket statuses.
- ClickFilterand select from one or more of the following:
- UnderCategory, select thestatus categoryyou want to filter by.
You can select more than one status category.
- UnderType, select default-status or non-default status (seeChanging the default ticket status of a status category).
- UnderStatus, select active or inactive (seeActivating custom ticket statuses).
- UnderCategory, select thestatus categoryyou want to filter by.
- ClickApply Filters.
0 Comments
Pleasesign into leave a comment.