이지훈

1. Objects and rules
2. ...
3. Business rules
4. Setting your schedule with business hours and holidays

Scheduling in zendesk can only be set in increments of at least 15 minutes. For detailed settings of messaging omni-channel routing, I think Zendesk's schedule settings should be changed to allow f...

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• 이지훈
• CreatedAugust 30, 2023 07:11
• 0 votes

1. Community
2. 한국어 커뮤니티
3. zendesk api 호출을 위한 accessToken 발급 방법 문의

안녕하세요. 401은 인증 실패인데요... 생각나는 것은... 1) URL을 잘못 입력한 경우 https://{subdomain}.zendesk.com/api/v2/ticket.json 으로 입력해보세요. (사용하는 툴에 따라 다를 수도 있겠네요.) 그리고 URL에 문제가 없는지 검증하고 싶으시다면, 웹브라우저에 zendesk 로그인이 되어 있는 상태...

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• 이지훈
• EditedAugust 29, 2023 04:47
• 1 vote

1. Zendesk updates
2. Developer updates
3. New limits for offset-based pagination

hi. Sanjeev Your team isn't listed above, but the article API also has new limits starting yesterday. That's why I looked for this update notice. But in the article API there is no /count path for ...

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• 이지훈
• Edited2023年8月29日00:55
• 0 votes

1. Community
2. Zendesk APIs
3. How to get all Zendesk help articles using their API

Based on "offset pagination", your next_page would be "https://[your doamin].zendesk.com/api/v2/help_center/en-us/articles.json&page=2".

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• 이지훈
• CreatedAugust 28, 2023 07:53
• 0 votes

1. Community
2. Zendesk APIs
3. How to get all Zendesk help articles using their API

I describe it as "offset pagination". If you received a response for the first page, there will be a "next_page" value in it. You can make a recursive call or use a while statement to fetch until "...

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• 이지훈
• CreatedAugust 28, 2023 07:41
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing new Talk Partner Edition functionalities

This is the good news I've been waiting for.thanks team.

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• 이지훈
• CreatedAugust 28, 2023 07:16
• 0 votes

1. Zendesk updates
2. Developer updates
3. New limits for offset-based pagination

"offset pagination" explicitly gives the total count value, but "cursor pagination" makes it difficult to calculate the total count. I would like to show what percentage is currently fetched when s...

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• 이지훈
• CreatedAugust 28, 2023 05:00
• 0 votes

1. Agent guide
2. Ticket management
3. Exporting a view of tickets to a CSV file

I think your team should provide the ability to set "export as CSV" per agent permission. "View" can contain a large amount of customer personal information, and there is a potential risk that any...

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• 이지훈
• EditedAugust 24, 2023 04:44
• 1 vote

1. Community
2. 한국어 커뮤니티
3. Uncaught TypeError: client.get is not a function 에러

제 짧은 소견으로는 ZAFClient가 초기화가 안된 게 아닐까요? https://developer.zendesk.com/api-reference/apps/apps-core-api/client_api/ 보통은 아래와 같은 구문으로 초기화 합니다 var client = ZAFClient.init(); 코드를 몰라서 말씀 드리긴 어렵네요.

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• 이지훈
• CreatedAugust 07, 2023 07:24
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Light Agents - Receive Email Notifications for newly created tickets?

hello. TylerYou can send mail notifications to light agents using triggers.

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• 이지훈
• Created7月20, 2023 04:34
• 0 votes