Michael Yuen
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Total activity20
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Last activity
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Activity overview
Latest activity by Michael Yuen-
Michael Yuencommented,
Thanks for the info, Brett Bowser! Looking forward to the update.
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Michael Yuencommented,
The problem with this approach (versus being able to set an account-based schedule with multiple start/stop times in a day) is this: when using the department-centered chat schedule, your customer ...
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Michael Yuencommented,
同意了。我们是holding off on implementing agent workspace until this is done. (Or until we're forced to implement it, whichever comes first). I'm surprised it was set up this way to begin with--s...
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Michael Yuencommented,
Is it possible to completely hide the Choose a department option? (Not just make selecting a department optional, but hide the drop-down menu completely). I had to set up a department-centered sche...
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Michael Yuencommented,
Another vote to retain the text when switching between internal note and public reply in the new agent workspace. And yet another vote to also allow other agents (light agents included) to view mes...
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Michael Yuencommented,
Amisha Sharma Hi again. Do you have an update on support for HEIC images within Zendesk?
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Michael Yuencommented,
Thanks Amisha Sharma for the update. I'm surprised to hear this issue was just recently brought to Zendesk's attention though as there's an archived post about it from 2019.Like many of the others ...
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Michael Yuencommented,
Amisha Sharma I see you've commented on some other customer posts re: product feature requests. Maybe you can assist here. What are the odds of getting HEIC previews in Zendesk, similar to the way ...
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Michael Yuencommented,
Parts of this article appear to be outdated. For example, the following needs to be done via the Admin center as far as I can tell: To turn chat permissions on or off for an agent Open the user's p...