Allison Sargent
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Last activity
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Activity overview
Latest activity by Allison Sargent-
Allison Sargentcommented,
I was not aware of the copy/paste within the same branded chatbot, that's good to know. However, the desire to copy/paste in a separate chatbot would be great! I have 4 branded chatbots, and some o...
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Allison Sargent创建了一个帖子,
Ability to merge branches of an answer
With Flow Builder, I'd like to branch out to a separate answer tree and not have to duplicate the same information on two separate branches. I find myself reusing information in a separate answer, ...
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Allison Sargent创建了一个帖子,
在的能力k a separate answer flow in a tree
Hi, I'd like the ability to redirect to a separate answer flow. Let's say I have a "Can't login" answer tree, and part of the process is asking if they need to reset their password (one reason why ...
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Allison Sargentcommented,
Liz Tran Unfortunately, there's no feature for adding internal notes to a Guide article. I know this because I (along with many others) have been requesting this for quite some time! Here's the fe...
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Allison Sargent创建了一个帖子,
Bulleted and numbered list for Flow Builder
It would be helpful to have the ability to include bulleted and numbered lists in the flow builder steps; specifically the "Send Message/present options" steps. If there's a process that is 3 steps...
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Allison Sargentcommented,
Same question as Rita...we have a custom theme so where's the code/recipe to enable this manually? Thanks!
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Allison Sargentcommented,
Question - do these updates include the ability to have bulleted and/or numbered lists in the send message step? We often like to share how-to steps in our bot-message if they are under 3 steps, so...
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Allison Sargentcommented,
Question! Can we automatically assign these request tickets to someone on the team without the agent having to assign them to the Knowledge team? Similar to the feedback process in the Knowledge a...
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Allison Sargentcommented,
Same here - It would be nice to clone the flow. Other vendors have this capability. And as mentioned above, it's tedious to have to build the same flow from scratch.
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Allison Sargentcommented,
This is great! Question is if there is any way to monitor the data on these 'troubleshooting trees?' Since there is a button associated with each step, it would be nice to see the # of clicks at ea...