Ian Marston
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Total activity53
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Last activity
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Member since
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Following0 users
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Votes20
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Activity overview
Latest activity by Ian Marston-
Ian Marstoncommented,
Toby Sterrett any updates on this since last year?We have hundreds of stores with individual email addresses we sometimes need to reach out to directly, it would be great to only allow agents abili...
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Ian Marstoncommented,
Dylan Banker Zendesk are developing side conversations integration into Teams, it is currently in the EAP, so you may want to contact Zendesk to take part. Hope that helps!
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Ian Marstoncommented,
Any update on this?
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Ian Marstoncommented,
Enable follow-up tickets for side-conversation emails Feature Request Summary: Please enable Zendesk to automatically create follow-up tickets if a response is received for a side-conversation em...
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Ian Marstoncommented,
Jake BantzIs there a way in which i can set the triggers and automations to exclude the triage based on presence of a tag added on a previous trigger/automation?
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Ian Marstoncommented,
我偶然从第三方whi这个伟大的工具ch allows you to run a health check on most of the config including triggers and automationsI am surprised a similar tool isn't already a part of t...
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Ian Marstoncommented,
Is it possible to restrict the agent so that they can only create a side-conversation email or child-ticket if it is driven/derived from a macro?
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Ian Marstoncommented,
Hi David Falé Thanks for the info (provided to another person) re. changing the intent values We use CX engage for phone calls which auto generates a ticket! Its obvious the AI cannot properly hand...
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Ian Marstoncommented,
I fully agree with Mark Z Customer Care - Can we please have an "Is NOT" option on the 'Received at' condition? I am using a workaround by adding a separate trigger that adds dedicated tag to ticke...
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Ian Marstoncommented,
Totally agree Ability to create a macro automatically includes any attachments from the main ticket on any side conversation email or child-ticket would be great. As it is already possible manually...