How to set the ticket priority based on the support email address [Video]
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Question How do I set the ticket priority based on the support email address the ticket was received at? Answer You
How do I grant an agent access to a product? [Video]
Question I want to add an agent to Talk, Chat, or another Zendesk product. How do I set up access for a new agent? Answer
How do I report on IVR usage?
Question I want to report on which keypresses were made in the IVR. What are my options for reporting on the IVR paths
Viewing all events for ticket updates
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什么's my plan? Fastpath: In a ticket, click Conversations, then select Events. Ticket events show all the
Can I turn off chat when there is no staff here?
Question How can I stop my customers from starting chats when I don't have any agents working? Can I hide the widget when
Setting roles and access in Zendesk Admin Center
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什么's my plan? This article describes how to use Zendesk Admin Center to view and change roles for team members
Am I using live chat or messaging?
Question Am I using live chat or messaging? How do I find my Chat plan and settings? Answer Your widget and settings
How can I troubleshoot my triggers?
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Question How do I figure out what trigger is causing issues in my account? Answer This article provides guidelines
Email troubleshooting guide
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Issue symptoms Email in Zendesk is broken. Z endesk isn't receiving emails or it isn't sending emails. Resolution steps
什么does the error "This email address is already used by..." mean?
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Issue symptoms While trying to add a new support address or a user as staff, I get the error This email address is already