Can customers change their satisfaction rating?
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Question Our customers rate the tickets and sometimes they rate them as bad. However, sometimes we have a solution and
CSAT resources
Customer satisfaction ratings, or CSAT, are a way for your customers to provide feedback about their experience in Zendesk
About CSAT (Customer Satisfaction) ratings in Zendesk Support
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What's my plan? Your customers can provide feedback about their experience in Zendesk Support by rating their solved
How can I track satisfaction ratings with comments?
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Question How can I track satisfaction ratings with comments? Answer You can create views to track all the tickets
Enabling and using CSAT
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What's my plan? When you enable CSAT (customer satisfaction ratings), end users are prompted to rate the support
Why am I receiving unexpected bad satisfaction ratings?
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Question I received a bad satisfaction survey response. When I followed up with the customer they said they never even