Build and test your app
Build and test your app
Use your sponsored Zendesk Support account to build and test your app. If you haven't built an app yet and would like advice, see the resources below. You can also contact us at[email protected].
General resources
For questions and answers, see theZendesk Apps framework (ZAF) community.
You can also join theZendesk Platform Developer Slack channel.
Apps resources
Demo Apps Github repo- Example apps that demonstrate the features and capabilities of the Apps framework. You can use parts of the code in your own app.
Build your first Support app- A step-by-step guide to creating an app.
Building a server-side app- A step-by-step guide to creating a Zendesk app that is served from your own infrastructure.
Design Guidelines- A resource for building a consistent app experience usingGarden, Zendesk's design system.
REST API resources
如果你打算使用任何Zendesk REST api,亚博see the following resources:
Rate limiting- Your integration may not be the only one customers use. So it is good practice to minimize the number of API calls to avoid rate limiting.
Incremental Exportsandside-loading- If you're building anything that requires a lot of ticket data, consider using theIncremental ExportsAPI, as well asside-loadingresources.
Security and Authentication- A few authentication options are available, but Zendesk highly recommends usingOAuth2.
- If you're not familiar with OAuth, seeUsing OAuth authentication with your applicationandAdding third-party OAuth to a Support app.
- If you need a global OAuth client, seeSet up a global OAuth client.
If you plan on making requests to the Zendesk REST API from an external service instead of the Apps framework, seeRequest header requirements for Marketplace apps.
Next steps:Set up a global OAuth client