Messaging software
Deliver rich conversational experiences
Provide instant help on your website, mobile apps, social and business channels
Complete messaging solution
Meet customers where they are
Customers expect great service across all channels. Messaging makes it easy to deliver personalised and engaging interactions — without the heavy lift. It comes with built-in automation and AI so you can serve more customers and can be completely customised to meet your needs.
Bots
Enable 24/7 support
Enhance your agents by deflecting common questions with Zendesk bots. They deliver instant answers 24/7 across all of your service channels so customers never have to wait.
Web, mobile, social and business channels
Stay connected on any channel
Add messaging to your website or mobile app, popular social channels likeWhatsApp or Facebook, and business productivity tools likeSlackto deliver instant support for customers, business partners and employees.
Agent workspace
All interactions in one place
Customer conversations and information live in acentralised workspaceso agents get all the tools and customer context they need to provide personalised service across any channel.
Customisation tools
Make messaging your own
Get ahead of your customers with outbound notifications on WhatsApp and SMS to drive customer engagement and prevent escalations.
“Messaging made a huge difference by providing asynchronous communication that is always available. Now it is possible to meet the customer wherever they are across our website and channels.”
Aja Varney
Director of Global Customer Engagement atSpartan Race
78%
几次resolution rate
+90%
CSAT
+46%
增加自助服务
+40%
Increase in help centre views
