• Adam

  • January 11, 2021 19:48

  Is there a list that describes what each of the descriptions are. When I see the failed attempts I'd like to know a little more detail in the error description. Mainly if the error is coming from Salesforce or from Zendesk.

  

• Dwight Bussman

  • January 12, 2021 16:09

  Zendesk Customer Care

  Hi Adam,

  I'm not aware of a list of these various descriptions, but that'd be a good thing to build. Generally we're trying to have the description contain enough context to stand on its own, but there are some (such as the "database collision" error in that screenshot) where that doesn't seem we're quite there in terms of the error we're surfacing.

  If you've already reached out in a ticket about this, I'll dig into this further and reply therein. If not, I may have our team create a ticket to investigate and discuss specifics of this case with you directly.

  Thanks for calling this out.

• Kristen

  • January 25, 2021 15:58

  Hi Dwight,

  I wanted to support Adam, Naomi, and Mandy's comments above. I would find exporting, email notification when integration is disabled, and a dictionary of failure Description explanations very helpful.

  On this last note, I wanted to add that besides "Fail State with Cause: Database collision", there are a handful of other Description messages that need additional detail. Three additional examples are:

  TransformState(Contact.Transform) Error:: Posthttps://XXX.zendesk.com/api/services/zis/transform:EOF

  LoadLinksState(Account.LoadLinks) Error:: Gethttps://XXX.zendesk.com/api/services/zis/links/salesforce?left_object_name=salesforce-organization-id%XXX%2Faccount-id%XXX&link_type=organization_and_account:net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)

  CreateLinkState(User.CreateLink) Error:: Posthttps://XXX.zendesk.com/api/services/zis/links/salesforce:net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)

  While the descriptions allow for some inference on where in the user creation process it failed, having information on how to fix this would be incredibly helpful!

  I'll be putting in a ticket about this too in order to engage on our specific cases. Thank you!

• Anika Rani

  • August 31, 2021 13:36

  Zendesk Product Manager

  An update on the EAP of the Salesforce Integration logs
  Thanks to everyone who has been in this EAP and passed on incredibly valuable feedback. We have used your feedback and requests to shape future improvements to logging and are working hard to make these available.

  This EAP will officially be closing later this week, as we release another version of logging. You will see some usability improvements, such as more detailed logging and a slight change to the current filtering (Salesforce Integration logs will no longer be have a filter by feature).
  
  This new logging release allows us to expand to supporting other integrations, such as Shopify which will be available soon.

  Our roadmap for logging currently includes:
  - real time notifications
  - export
  - keyword search and additional filtering
  
  What do you need to do?
  You don't have to take any action for this switch. We will make an update on this page when the changes to logging are released in the coming days, and this article will be updated accordingly.

• Ad Astra

  • September 07, 2021 14:13

  The real-time notifications will change my daily routine for the better! I am looking forward to this functionality!

• Dan Ross

  • September 07, 2021 17:58

  Community Moderator

  Will app developers be able to write events to this log based on what their application does? Is there an API of some kind available (or planned to be available) in the future?

• David Hall

  • December 09, 2021 07:03

  Zendesk Product Manager

  HiDan Ross, for ZIS-based integrations you can use theSucceedandFailstep types to log custom messages into the Integration Log (which is what the Salesforce integration is doing under-the-hood).

• Ad Astra

  • December 09, 2021 16:59

  I would prefer the integration log to show the history of 30 days (like it was in the EAP) instead of just 7 days. As the sole person who manages the syncing, it is a problem I can not see a full 30 days, especially when there are no system notifications when something fails.

• Jeff Aronow

  • December 13, 2021 14:16

  If I could get a webhook for the logs, then I would happily monitor them in an external system and no need for additional days for logs to be stored. I'm sure that type of solution isn't for everyone.

• Michael Thomas

  • June 24, 2022 19:32

  Any update when there will be able to export the logs? Right now viewing the logs there a browser integration issue where you need to close the side bar to continue scrolling down.

• Kevin Kay

  • July 22, 2022 15:23

  Waiting for the alert notifications.

• Dan R.

  • April 05, 2023 17:45

  Community Moderator

  Would love to see these logs be adjustable/responsive in the UI. So much wasted space. The log isn't readable without copying it out to an external application or tediously horizontally scrolling. Thanks for considering!

• Jimmy Test Agent

  • May 13, 2023 07:58

  I am encountering an error in the logs, Request Taking Too Long, but the time from start to finish is only 10 seconds, whereas the maximum flow execution time is 100 seconds. The API request works fine from my Desktop client, and completes in about 5 seconds, so why might it be timing out here? The logs on ZIS aren't providing any more specific information about the issue even when logging the Cause...

• Eric Nelson

  • May 15, 2023 17:38

  Zendesk Developer Advocacy

  Hey Jimmy,
  
  I believe you're working with one of our team members via the Zendesk Platform slack community. We'll continue to support you over there.
  
  Thanks!
  
• Cas du Plessis

  • May 17, 2023 05:18

  I am also experiencing the "Request Taking Too Long" issue - is there a solution for this?

• Aishwarya Desai

  • May 19, 2023 14:33
  • Edited

  We had turned ON the sync for 2 days and later turned it OFF on our production environment in April. But I don't see anything in my Integration logs? I used to monitor in it in Integration logs back in April but now they seem to be disappeared.

  Why is that? Do they get deleted after certain time? this is no where mentioned.

  Also, if I turn ON the sync again is that going to be a new sync or it is going to continue from the previous sync?

  Thanks!

• Dwight Bussman

  • May 19, 2023 14:48

  Zendesk Customer Care

  HeyOAishwarya Desai

  In the article above you'll fine the description of how long logs are kept:

  "The integration log lists activities in the last 7 days..."

  Our team is looking into how we can better surface sync connections/disconnections in those integration logs. Thanks for the feedback on that.
  
  If you re-enable the sync, records should continue to flow when they would normally sync. If you're talking about ourSalesforce Integration Data Sync- that only occurs when records are updated within Salesforce, so there isn't really a "previous sync" operation that will be resumed. Rather, the sync will listen for changes to existing SFDC records and sync those according to the current settings.

  If you have questions about how the sync is behaving, I would encourage you tocontact our support team这样我们就可以看看你的cas的细节e and ask relevant questions.

• Gizelle Butler

  • May 24, 2023 20:17

  Very interested in the alert notifications as well! Is there something in the API Docs that advises how we get a cron job established until this feature is available to configure in the UI? Checking this daily for the Salesforce Integration errors is too laborsome.

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