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How do I reset my Zendesk Chat password?

Rebeca Stanley
  • Edited

Question

I am usingLegacy Zendesk Chatand I forgot my password. How can I reset it?

Answer

恢复您的密码

  1. Open the following link:https://dashboard.zopim.com.
  2. Enter your agent email underEmail Address.
  3. ClickForgot Password?
    forgot password in Chat
  4. You will receive an email with a link to reset your password. The link to reset your password is active for two hours, after that time has passed if you didn't reset your password, initiate a new link with the steps above.

If you use any other versions of Zendesk Chat, see the article:How do I reset my password when I can't sign in?

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    17 Comments

    • Kundeservice Lion Jewels

      I have tried to reset my password to Zendesk Chat both on your website and in the App. I don't receive any mails from you.

      0
    • Brett Bowser
      Zendesk Community Manager
      Hey Kundeservice,

      It looks like you reached out to our Customer Care team and they were able to get your password reset for you.

      Let us know if you have any other questions!
      0
    • Lorenzo

      Same problem. Can you fix it to me, too? Thanks!

      0
    • Brett Bowser
      Zendesk Community Manager
      Hey Lorenzo,

      I've created a ticket on your behalf so our Customer Care team can follow up with you to get this issue resolved.

      Cheers!
      0
    • Lorenzo

      Thank you so much Brett!

      0
    • Wendy

      Hi Brett. I've the same problem than Lorenzo. Can you help to me?

      Thanks in advance.

      0
    • Brett Bowser
      Zendesk Community Manager
      Hey Wendy,

      I created a ticket for you as well so our Customer Care team can dig into this with you.

      Thanks for bringing this to our attention!
      0
    • Ovidijus Drungilas

      Same problem, I don't get emails.

      0
    • Anne Ronalter
      Zendesk Customer Care
      Hello Ovidijus,

      it seems like you have already reached out to ourCustomer Support Teamwho will assist you with the issue.


      0
    • Jenith Kumar

      你好,

      1) Even i couldn't receive a password reset email - can you help me out?

      2) Seems its a bug in Zendesk application why it was not yet fixed from your end?

      Thank you in advance

      0
    • Altami

      Same problem, I don't get emails.

      0
    • 安Letran
      Zendesk Customer Care
      Hi, Jenith!

      A ticket is already open for you so our Customer Care team can investigate this further.

      Thanks for your patience!
      0
    • Customer Support

      I am also having this problem. Can you open a ticket for me as well?

      0
    • Kacey Zeccola
      Zendesk Community Manager

      Hi there, I see you have an open ticket with our customer care team who will assist you with this issue. Let us know if you need further assistance. Thanks!

      0
    • Lorenzo

      Just fixed it. You can close my ticket, thank you.

      0
    • 徐rde Fernandez Zapico

      I can't login my corporative chat account and contacting through support we have not received an answer

      0
    • Brett Bowser
      Zendesk Community Manager
      Hey Xurde,

      I checked under your profile and I don't see a ticket created on your behalf. I will generate a ticket from this post and escalate to our Customer Care team so they can assist further.

      You'll receive an email shortly stating your ticket has been created so feel free to reply back to that with any additional information you can provide.

      Cheers!
      0

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