You can customize the colors and logo of the agent interface to match your company's branding. You can also customize the account name that appears on interface pages and in email messages. Making these changes affects the agent interface for all of your Zendesk Support agents.
This article includes the following sections:
Related topics
Customizing colors in the agent interface
This section describes how you can customize the colors of the interface to match your company's branding.
To customize the colors of the agent interface
- InAdmin Center, click theAccounticon (
) in the sidebar, then selectAppearance > Branding. - In the Colors section, next toBrand Color输入一个十六进制值或选择一个自定义颜色。
- (Optional) To preview the selected color scheme, clickPreview selected color.
- To go back to the original color scheme, clickRevert to default colors. To save the color scheme, clickSave Tab.
Changing your account name
You can change your account name to match your brand. This account name appears on page tabs in the agent interface and in email notifications sent to your customers. This section describes how to change your account name, to change the icon that appears next to your account name, seeAdding a custom favicon to your Zendesk.
The account name is different from thesubdomain. Changing the account's name doesn't changethe email addressof your account. If you want to rename your subdomain, seeRenaming your subdomain.
To change your account name
- InAdmin Center, click theAccounticon () in the sidebar, then selectAppearance > Branding.
- In theYour Zendesk account namesection, enter a new account name.
- ClickSave tab.
- Refresh your browser window to see the change.
Typically, when you change your account name, your account's defaultorganizationname changes automatically to match.
If your account already has an organization with the same name as your new account name, the default organization name does not change. Accounts cannot have two organizations with the same name.
4 Comments
I made a Minerva interactive step-by-step guide to help you walk through changing the brand color in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:
https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-change-the-color-of-your-zendesk-brand-y3i2d6quqjat.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk
I changed my Zendesk account name, but now the URL of zendesk has changed to the child company URL rather than our parent company URL...how do I change this?
Hi Denise,
If it's not working for you, select the arrow to the right. Once you noticed the background color of the hex code changed and it's the color you prefer, click save on the bottom of the page.
Pleasesign into leave a comment.