Max McCal
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Articles
最近的活性ity by Max McCal-
Allowing Zendesk to send email on behalf of your email domain
What's my plan? If you want to use your own email address to receive support requests, and you've added your email address as a support address in Zendesk, then you can set up your custom email d...
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确保你的微软登录
Note: This article only applies to accounts that use Microsoft sign-in to access Zendesk services. If you don’t use the Microsoft sign-in feature, you can ignore this information. Subscribers that...
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About mail loops and Zendesk email
What's my plan? Email is complicated. Hundreds of billions of messages are sent every day. Zendesk alone receives and processes millions. Over time, email's mission has changed. It's not just for ...
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Using views to sort your branded tickets
What's my plan? Views are about prioritizing your work. If you have created multiple brands, you need to ask a few questions about how your agents will work. Do you want your agents to prioritize w...
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Using the email template with multiple brands
What's my plan? If you've set up your Zendesk to support multiple brands, you might want to ensure that proper branding is included in all of your outgoing messages. That might mean the voice of an...
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Multibrand vs. hub and spoke: Why to migrate
What's my plan? After reading this article, see Understanding the migration. The Pros and Cons The Multibrand feature is a replacement for, and improvement for, the Hub and Spoke method for suppo...
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Setting up business rules for multiple brands
What's my plan? Triggers and automations in Zendesk are collectively referred to as business rules. They perform automatic actions to update tickets, notify users, and organize your work. In your Z...
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Security for third party integrations
What's my plan? Some great features that customers can enable in their Zendesk are detailed below and are provided via Zendesk’s integration with certain third party providers. These features are ...
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Announcing a designated email address to receive required security notifications
Announced on Rollout on March 6, 2023 March 6, 2023 Zendesk takes security and the protection of our Subscribers’ Service Data very seriously. If a security incident impacts your Service Da...
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Using the Google Play integration
Zendesk has an integration to transform Google Play Store reviews into Zendesk Support tickets, allowing Google Play developers to respond to reviews through the Zendesk Support plat...