shelley
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Last activity
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Activity overview
Latest activity by shelley-
shelleycommented,
As per the comment in this article "Agents can choose to prompt visitors to leave a rating..." is this possible if using the classic web widget in AWS? If so where is this option located in the tic...
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shelleycommented,
Hi Jane Doe ZenViews sounds almost too good to be true! Unfortunately your website lacks any detail about Zen Apps factory, who the company is, where the company is based, who is in the company etc...
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shelleycommented,
Thanks Julio H Unfortunately it is not possible. I spent a bit of time with your ZD Support team on this issue and they were the ones to tell me it is a limitation. FYI - the link goes to marketpla...
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shelleycommented,
Hi Julio H Thank you for your comment. The link to Reporting with Tags goes to marketplace for an App call Smart End-users Merge app. I am thinking this is not the document you were referring to?I ...
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shelleycommented,
thanks Jupete Manitas for the update, good to know that it is still on the roadmap.
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shelleycommented,
丹e thanks so much for your time and effort on putting this together. I will give it ago and reach out if we have any issues. Thanks again!
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shelleycommented,
Hi, After recently moving over to AWS I have discovered some other Chat limitations, which should be added to the article Transfer Chat - audible sound notifications do not work! Meaning when an a...
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shelleycommented,
Hi Lisa Kelly, Can I suggest an article update for the section under Using Chat tags in the Zendesk Agent Workspace, the last point about chat tags added by shortcuts. I have recently discovered fr...
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shelleycommented,
Thank you for your reply Lisa Kelly. I have contacted ZD Support and they confirmed it is a known limitation of the AWS system. It maybe helpful to note that in this article so other customers are ...
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shelleycommented,
Thanks Ramin Shokrizadeh for the update, most appreciated to have an honest and clear response. Like CJ, I'd prefer it to be in Chat as this is what we use, however it is quite clear that Chat will...