Arno (EMEA Partner)
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Recent activity by Arno (EMEA Partner)-
Thanks for confirming this. Yes, this question was especially about use with multiple brands. This the case where account name causes unnecessary confusion. Noting that triggers are not really requ...
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Viktor Osetrov I am not sure I understand correctly? Are you saying that whether we use Customer Profile Page some how affects whether we have Requester available as visible column on the Organizat...
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Finding: Email based side conversations do not apply the same logic with attachments as normal tickets do. There is incorrect information above in this discussion. If you attach a large file to sid...
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Has Requester column been intentionally removed from Organization tickets view? I could not find a way to add it back. It is necessary for a organization's user to see who of collegues created the ...
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In some cases it is possible that might want to include some additional content in the trigger, that you would like to show right after your last comment. Example would be an included satisfaction ...
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Anyone found a workaround for this in Agent Workspace? When working with multiple brands "incorrect" receiver information on ticket causes unnecessary confusion for agents. For some reason also wit...
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First asked for a workaround on Agent workspace related article, but a guess this could been seen as an issue with multibrand support, and could be pretty easily corrected: Anyone found a workaroun...
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Valery Topilin, Sound interesting they way you have done it. So you are able to manage the structure as well with subsections with pretty straight forward process. I am not so familiar with Oxygen ...
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Thanks for the update. Was able to solve my problem. By default preview was listening to: 2023-02-13 21:22:51 +0200 Thin web server (v1.8.1 codename Infinite Smoothie)2023-02-13 21:22:51 +0200 Maxi...
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It was something to do with default "ip address". By default theme preview / sinatra was listening on 0.0.0.0:4567 as follows, and it seemed to fail after returning just a couple of files of the fi...