Migration Guide

Migration from Classic SDKs to Zendesk SDK

Starting with the following versions of the Classic SDKs, we introduced steps to enable compatibility and allow for easier migration from Classic to Zendesk SDKs. See therelease notesof the Classic SDKs Unified SDK for more information.

Messaging:5.0.0
Support:7.0.0
Answerbot:4.0.0
Chat:4.0.0

Migrating from version 1.x.x to 2.x.x

The Zendesk SDK version 2.x.x and above has been upgraded in order to enable us provide flexibility in what capabilities are included in your product when you integrate the SDK. There are some new and exciting capabilities being added which will enable you to engage with your customers better.

Due to the updates mentioned above, a migration is required for any integrations that are using any version of the SDK below 2.0.0.

SDK initialization moved from theMessagingmodule to the亚博module. SeeInitialize the SDKfor more details. Initialization snippet now accepts a factory implementation of messaging, and errors are returned as anErrorobject instead of aZendeskErrorobject.

The followingMessagingfunctions have also been migrated to亚博.

Old	新
Messaging.initialize(...)	Zendesk.initialize(...)
Messaging.instance?.messagingViewController()	Zendesk.instance?.messaging?.messagingViewController()

The Messaging functions have been removed in the latest version without a deprecation timeline on iOS.