Classic Unity SDK vs Unity SDK with messaging capabilities
Note:Unity SDK with messagingis currently in an Early Access Program (EAP). To use this feature,sign up for the early access program. For documentation on the currently released Unity SDK, seeUnity SDK overview.
This document compares the features and supported content types inClassic Unity SDKandUnity SDK with messaging.
| Feature | Classic Unity SDK | Unity SDK with messaging | |
|---|---|---|---|
| Agent avatar | Ability for agents or bots to have a customized avatar | No | Yes for agents, no for bots |
| API and third-party integration | Customize the conversation experience using APIs and third-party chatbot | No | Yes, with Sunshine Conversations license |
| Article in-app viewing | Viewing the articles in-app | Yes | Yes |
| Article suggestions | Answer Bot recommends articles | No | Yes |
| Asynchronous | End users can leave and return to the conversation | Yes | Yes |
| Customizable UI | Customize the conversations UI | Yes | Yes |
| Dark mode | Dark mode support (mobile only) | No | No |
| Flow Builder | Zendesk Flow Builder | No | Yes |
| Help Center navigation | Navigate through Help Center articles in the UI | Yes | No |
| Metadata to agent interface | Ability to send custom metadata to the agent interface | Yes, as custom ticket fields and tags | No |
| Multiple | Conduct multiple conversations with the same company simultaneously | Yes | No |
| Persistent | Full view of past messages | Yes | Yes |
| Portable | Conduct a conversation across multiple platforms | Yes, if authenticated | No |
| Push notifications | 仅发送将更新你的用户(移动) | No, but anAPIcan be used to indicate new messages | No, but anAPIcan be used to indicate new messages |
| Rating interaction | Ability for end users to provide feedback and comment | Yes | Yes |
| Rich content | Carousels, forms, lists, etc | No, only links | Yes |
| Skill-based routing | Route conversation to correct agent and teams | No | No |
| User authentication | User authentication using JWT | Yes | No |
Supported content types and structured messages
| Content types | Classic Unity SDK | Unity SDK with messaging | |
|---|---|---|---|
| Emoji | Send (business to user) Receive (user to business) |
No No |
No No |
| File | Send Receive |
No No |
No No |
| GIF | Send Receive |
No No |
No No |
| Image* | Send Receive |
Yes Yes |
Yes Yes |
| Location | Send Receive |
No No |
No No |
| Text | Send Receive |
Yes Yes |
Yes Yes |
*Supported image formats you can upload and view:
- PNG
- JPG
- JPEG
- BMP - can be uploaded but will not display a preview on the conversation window
- HEIC——可以上传但很快就会回来的l not display a preview on the conversation window
| Action types | Classic Unity SDK | Unity SDK with messaging | |
|---|---|---|---|
| Link | Send (business to user) Receive (user to business) |
Yes No |
No No |
| Structured messages | Classic Unity SDK | Unity SDK with messaging | |
|---|---|---|---|
| Carousel | Send (business to user) Receive (user to business) |
No No |
No No |
| Compound message | Send Receive |
No No |
No No |
| Form | Send Receive |
No, only have the form view No |
Yes No |
| List | Send Receive |
No No |
No No |