You can insert videos in the body of your help center knowledge base articles, either through the help center editor toolbar or by embedding code in your article. You can also use the content block editor to insert videos into content blocks, making them reusable across one or more articles in your help center. SeeCreating and inserting reusable information with content blocks.
All plans include the ability to insert videos in articles; however, content blocks are available in Enterprise plans only. SeeReusing content with content blocks.
Inserting videos from the article editor toolbar
- Vimeo
- YouTube
- Wistia
- JWPlayer
- Brightcove
- Vidyard
- Loom
If you are usingWeb Widget (Classic)on your website or help center, your end users can stream videos in help center articles directly in the Web Widget (Classic). To display correctly in the Web Widget (Classic), videos must be publicly available and hosted on one of the supported third-party services.
To insert a video in an article using the article editor toolbar
- Copy the URL for your video.
Your video must be hosted on Vimeo, YouTube, Wistia, JWPlayer, Brightcove, Vidyard, or Loom. If your video is on one of the supported services, you can use this procedure to insert your video. You do not need to enable the option to allow unsafe content in your help center to do so.
If your video isnothosted on a supported provider, you'll need toinsert the video by embedding code).
- In help center or Guide Admin, edit an existing article or content block or create a new article or content block.Note:You must be on an Enterprise plan to use content blocks.
- Place your cursor where you want the video to appear, then clickAdd videoon the editor's toolbar.
- Paste the video's URL in the dialog box. A preview of the video appears.
To insert a video created using JWPlayer, use the URL formatcontent.jwplatform.com/players/-
- ClickInsert.
- When you are ready, clickSave.
Inserting videos by embedding code
If your video is hosted on a non-supported service, use the article source code editor to add the video’sembed codeto insert the video. Be aware that this means you must allow unsafe HTML (seeAllowing unsafe HTML in articles).
Some third-party video hosting services do not count video views unless you have manually embedded the code to insert the video. Use the embed method if you need to track video views as part of your analytics.
45 Comments
Is there an option to add a video that does not give users the ability to "share" or copy the link? We want to be able to provide videos within the articles, but do not want anyone to be able to distribute them.
Hi Victoria,
You can embed or insert videos inside your articles. However, there's no setting to make the videos un-shareable or prevent users the ability to copy the video link.
Because in Zendesk, you are just embedding the videos here. It would still depend on where the source of your video is. Also, I have checked from my end and if you will add a video from Youtube, there's already a Copy link button from the video that will already allow your end-users to copy the video link.
To know more about this, you can check this article:Inserting videos in articles
Thank you and have a wonderful day ahead!
Kind regards,
Hello!
I've updated video content in several articles using the embed feature for Youtube videos. The videos appear to be the correct size in the WYSYWIG, but are displaying in a much smaller format on the live site. There are many other videos on the site displaying correctly, so I don't think it's a site-wide setting. I've tried embedding the video using the button on the WYSIWYG and by inserting the embed code into the HTML. I've included shots of the code, the preview in the WYSIWYG and the actual display on the site. Any insight would be much appreciated.
Thanks!
Mikell
Hi Mikell Beechinor
Please, add the below CSS at the bottom of your style.css
iframe {
width:100%;
}
Let me know if it solves your issue
Thanks
Pulkit
这工作。非常感谢,Pulkit !
It seems that when embedding a BrightCove video, you have to use the full URL. If you try to use the shortened URL, you get an error. Am I missing something? It's been a pain to have to go back and find the full URLs for all the videos that I want to embed! (NOTE: if you just want to hyperlink to the video, the shortened URL works fine. Just not for embedding the video)
Can you insert a GIF into a public reply to a customer?
Hi Melody,
Vimeo is one of thesupported videosthat you can add to your Help Center articles. I suggest that you generate a har file and reach out to ourCustomer Supportso they can have a deeper look into your account.
I used the editor toolbar's Add Video feature to embed a public YouTube video - it looks great in the article, but several users found that the video did not appear in the article in their email inbox (Gmail, Thunderbird.) Instead they just saw a large white space. Have others reported this issue and is there any workaround in the way we embed videos?
Hi Megan Ellis
Can you please, ask the user to make allow to display the 3rd party content over the Gmail inbox or in Thunderbird, for the email address you are using
Thanks
Pulkit
Hi,
Is there any possibility to have the video at the end of that article instead of the top?
Best regards,
Mats
The video will be inserted into your article wherever the cursor is currently located in the article editor. Is that what you're asking about?
Hi Dave, Many thanks for your quick response. Yes that was exactly what I needed to know
Best regards
Mats
This link does not show how to embed with code.
I tried embedding a YouTube video with "Start at 8:55" for example, and it pastes in fine, but when the article is published, it is ignored and removed - it just starts at the start of the video. Is there a way to start at a certain point?
This is something that is not native and would need custom coding. As a suggestion, you can use a Vimeo video and use the custom code toStart playback at a specific timecode.
I hope that helps!
When embedding using HTML and the article editor toolbar
The video looks great on Desktop, however on mobile it is too large and extends far past the margins to where you have to scroll left and right outside of the article.
I have attempted to add
iframe {
width:100%;
}
Which then fixes it on mobile, but makes it stretched on desktop.
Please advise. Thanks
Hi Web
Please, add the following CSS at the bottom of your style.css file
iframe {
max-width: 100%;
}
Let me know if it solves your issue
Thanks
Pulkit
Hi there,
你怎么删除/删除一个不再见applicable from the article? It doesn't seem to work the same way as with images and I can't find any info re this.
Thanks,
Amanda
Hey Amanda Audze
Please remove the embedded code from the each article where those videos are attached which is no longer in use
Thanks
Pulkit
Team Diziana
Having the same issue as above:
"When embedding using HTML and the article editor toolbar
The video looks great on Desktop, however on mobile it is too large and extends far past the margins to where you have to scroll left and right outside of the article.
I have attempted to add
iframe {
width:100%;
}"
Adding width=100% and max-width=100% fixes the overflow problem, but the youtube thumbnails are then compressed and do not display the entire thumbnail
Hi there! I'm getting an error when trying to upload a youtube link. The error says
Ashley KimseyYou need to replace "shorts" with "watch" in the URL, then you can use it with the "Add Video" button when editing articles:https://www.youtube.com/watch?v=FH4pFP0ee7A
When end users look at one of our help center articles with a YouTube link, the video is not showing up. When I am signed in as a Guide Admin and using Google chrome, it works. All other browsers are failing to show the YouTube video though. I have tried Brave, Edge, Firefox, and they all fail. The end user is also not seeing it with chrome.
Yes Patrick is right! For this to work, kindly replace the word "shorts/" with "watch?v=" in the URL.
If needed, feel free to chat with Support directly throughour messaging widget, we'll be happy to assist you further!
All the best,
Alex
Alex,
I think you were confused about my comment above. I am saying that the YouTube video is not showing up in our help center articles anymore. The link is correct and has "watch" and not "shorts" in the URL. On Monday 5/23 the only browser that was working was Chrome, but it was only working for me as an Admin. Now even chrome is not displaying the videos along with every other browser I have tried. Is there a known issue with this?
Apologies for missing your message there! Upon checking, I see no known issue and am unable to replicate the behaviour, see a test in the attachment.
I wonder if this is related to the video itself. All videos that are applied to Guide articles must be publicly available on the video hosting site such as Youtube, seethis article. Can you ensure it is the case?
If so, could you kindly reach out to Support throughour messaging widgetdirectly? We'll happily do a deep dive into this for you.
Enjoy your Friday,
Alex
Does the link have to be a direct file link?
For the supported video hosting services the main URL will be enough.
Pleasesign into leave a comment.