Question
Do I need to enable Agent Workspace to usemessaging? To use messaging do I need tomigrate to Agent Workspace?
Answer
Yes, you can only use messaging afterenabling the Agent Workspaceandadding at least one weborsocial messaging channel.
Admins can click on the button below to navigate directly to the Agent Workspace settings in your account.
.zendesk.com
Note:Deactivating Agent Workspace prevents you from using messaging and requires you to revert back to the standard agent interface, delete social messaging channels, anddeactivate web messaging channels.
For more information, see these articles:
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