快速路径:
Admin Center > Objects and rules > Omnichannel routing > Routing configuration
If you no longer want to use omnichannel routing, you can turn it off. There are two parts to disabling omnichannel routing: disabling the feature itself and modifying or deactivating the triggers you used for routing to ensure your tickets are still assigned and processed correctly.
Turn off omnichannel routing
To turn off omnichannel routing
- InAdmin Center, clickObjects and rulesin the sidebar, then selectOmnichannel routing > Routing configuration.
- On theRouting configurationpage, clickManage settings.
- On theManage settingspage, deselectTurn on omnichannel routing.
- When you are finished, clickSave.
Modifying or deactivating routing triggers
In addition to turning off omnichannel routing, it is important to review and update the triggers you use for routing. Failure to update your triggers could result in disruptions to your ticket assignment and processing.
You can eitheredit your routing triggersto remove the conditions and actions specific to omnichannel routing, such as adding the auto-routing tag to email tickets, ordeactivate the routing triggersentirely.
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