Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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特点:回复/注意切换快捷方式doesn't set focus to textboxCompleted1vote 1comment
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Add color change to text editorCompleted2votes 1comment
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Public Reply text colorCompleted0votes 4comments
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Yellow SLA BadgeCompleted7votes 2comments
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Drag and drop multiple images in Agent WorkspaceCompleted4votes 3comments
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Allow light agents to make public comments on their requested ticketsCompleted17votes 10comments
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Tag tickets with redacted contentCompleted3votes 3comments
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Bring back quick assign to Agent WorkspaceCompleted39votes 16comments
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GDPR - Ticket Redaction on closed ticketsCompleted8votes 3comments
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New agent workspace, select reply box when changing between internal/externalCompleted1vote 1comment
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New agent workspace, Long emails / signaturesCompleted9votes 4comments
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New agent workspace, save reply re-sizingCompleted6votes 9comments
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Macros - Edit multiple groups without Global AccessCompleted9votes 12comments
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Agent Workspace - add Grammarly supportCompleted3votes 7comments
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Overwhelmed by noise in audit logCompleted7votes 6comments
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Change colors/banner of SandBox account.Completed2votes 5comments
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Agent Workspace - Open at top of latest commentCompleted27votes 8comments
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Agent Workspace IssuesCompleted10votes 21comments
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Side Conversations - add redact optionCompleted12votes 3comments
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Agent Workspace - Integrated translatorCompleted4votes 2comments
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Redaction and attachment deletion for side conversationsCompleted14votes 18comments
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Localization for ChineseCompleted1vote 6comments
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Side Conversations - Microsoft Teams IntegrationCompleted48votes 44comments
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CCs and followers – Tickets replied to by a CC get no SLACompleted11votes 23comments
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Audit Logs for End-User Field ChangesCompleted11votes 7comments
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Passing API Header in HTTP TargetCompleted20votes 37comments
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SLA full resolution time and impending breach color change.Completed14votes 21comments
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Change text colour in Ticket editorCompleted59votes 90comments
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Do NOT Truncate Comments Without WarningCompleted35votes 21comments
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Inline MacrosCompleted16votes 17comments