Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Customize Status Field ValuesCompleted163votes 152comments
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个人门票或限制groupsCompleted88votes 82comments
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Round Robin assignmentCompleted86votes 136comments
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Admin tool request: List of suspended usersCompleted80votes 74comments
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Change text colour in Ticket editorCompleted59votes 90comments
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Side Conversations - Microsoft Teams IntegrationCompleted48votes 44comments
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Trigger Received AtCompleted42votes 34comments
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Bring back quick assign to Agent WorkspaceCompleted39votes 16comments
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Do NOT Truncate Comments Without WarningCompleted35votes 21comments
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Role Permissions for Groups and OrganizationsCompleted31votes 30comments
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Agent Workspace - Open at top of latest commentCompleted27votes 8comments
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Expand Dynamic Content to Macro TitlesCompleted26votes 26comments
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Passing API Header in HTTP TargetCompleted20votes 37comments
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Allow light agents to make public comments on their requested ticketsCompleted17votes 10comments
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Inline MacrosCompleted16votes 17comments
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Redaction and attachment deletion for side conversationsCompleted14votes 18comments
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SLA full resolution time and impending breach color change.Completed14votes 21comments
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Separate Permissions for Deleting and Redacting TicketsCompleted12votes 7comments
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Side Conversations - add redact optionCompleted12votes 3comments
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Outgoing emails and showing who is CC'd/BCC'd in Agent WorkspaceCompleted11votes 3comments
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CCs and followers – Tickets replied to by a CC get no SLACompleted11votes 23comments
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Audit Logs for End-User Field ChangesCompleted11votes 7comments
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Agent Workspace IssuesCompleted10votes 21comments
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Feature request: WebhooksCompleted10votes 21comments
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New agent workspace, Long emails / signaturesCompleted9votes 4comments
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Macros - Edit multiple groups without Global AccessCompleted9votes 12comments
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Private Groups (Support) - Access to Suspended Tickets viewCompleted8votes 15comments
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GDPR - Ticket Redaction on closed ticketsCompleted8votes 3comments
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CSAT survey default to "Bad"Completed7votes 18comments
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Customization of the context panelCompleted7votes 10comments