Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Column size for SLA in viewsCompleted0votes 4comments
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Side Conversation Redaction PermissionCompleted3votes 5comments
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Need for Custom Headers in WebhooksCompleted2votes 0comments
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Agent Workspace Composer Resize SavingCompleted3votes 2comments
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Please give us a way to fully disable the "Phishing Risk" feature.Completed5votes 5comments
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Macros are no longer listed in custom order (drop down currently is in alphabetical)Completed3votes 9comments
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Attached images stopped workingCompleted0votes 1comment
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Feature to Copy Previews of Macros as an HTML textCompleted0votes 2comments
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Remove Background Color When Pasting from Internal NotesCompleted2votes 3comments
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Agent Signature Missing Empty Line in User Interface -> User Email has Empty LineCompleted0votes 1comment
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Paste Plain Text in Agent WorkspaceCompleted1vote 4comments
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Not able to view email contentCompleted0votes 3comments
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Feedback on the new feature for retaining the background colour of copied textCompleted1vote 3comments
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Ability to customize or mimic the support ticket statuses Help Center usersCompleted2votes 3comments
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Reply-to banner not appearing when From emails do not exist in recordsCompleted1vote 2comments
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Separate Permissions for Deleting and Redacting TicketsCompleted12votes 7comments
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File Upload GlitchCompleted0votes 1comment
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Zendesk Agent workspace seeing who is ccedCompleted4votes 2comments
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Hyperlinks are being replaced with incorrect URLsCompleted0votes 7comments
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Accessibility Issue: Agents Cannot Copy Attached Files As LinksCompleted4votes 2comments
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Conversation focus in Agent Workspace when Opening ticketCompleted2votes 1comment
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Outgoing emails and showing who is CC'd/BCC'd in Agent WorkspaceCompleted11votes 3comments
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New Agent Workspace - recipients of emails not visibleCompleted6votes 3comments
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CSAT survey default to "Bad"Completed7votes 18comments
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Copy keyboard shortcut with Dvoark keyboard broke after recent update to ZDCompleted1vote 2comments
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Inserting sentences set by macro between sentencesCompleted0votes 2comments
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Raw Markdown support in Agent workspaceCompleted5votes 21comments
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Feature Request - Inserting macros at the text cursor positionCompleted6votes 5comments
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Command + Delete (Mac) behaviour in emails and chatCompleted0votes 1comment
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Forwarded emails that had a CC needs to include the CCsCompleted0votes 1comment