Aimee Spanier
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Articles
Recent activity by Aimee Spanier-
Limitations in messaging functionality
This article describes some current limitations in functionality for web and mobile messaging. If you're planning a move from live chat to messaging, see Migrating from live chat to messaging for ...
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Quickstart guide: Autoreplies
What's my plan? Fastpath: Admin Center > Channels > Bots and automations > Article recommendations Attention: Zendesk has renamed our bot capabilities. Answer Bot is now Zendesk bots, Flow Bui...
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Messaging deployment guide: Introduction
Articles in the series Messaging deployment guide: Introduction Part 1: About messaging Part 2: Designing your messaging customer experience Part 3: Planning your s...
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Designing your messaging customer experience
Articles in the series Messaging deployment guide: Introduction Part 1: About messaging Part 2: Designing your messaging customer experience Part 3:...
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Planning your messaging rollout
Articles in the series Messaging deployment guide: Introduction Part 1: About messaging Part 2: Designing your messaging customer experience Part 3:...
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About messaging
What's my plan? Articles in the series Messaging deployment guide: Introduction Part 1: About messaging Part 2: Designing your messaging customer experience ...
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About the Zendesk Support mobile app
What's my plan? The Zendesk Support mobile app is an app for agents and team leads to view and respond to Zendesk tickets from your mobile device or tablet. It's designed to let you quick...
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Getting started with live chat for admins
What's my plan? This article is a high-level walkthrough of the steps administrators need to take to get started using live chat. The steps below can be used for setting up your free Zendesk Chat ...
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Signing up for a live chat account
What's my plan? When you’re ready to add Zendesk's live chat to your customer support options, you have the following choices: Adding live chat existing Support account Signing up for a Zendesk S...
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Viewing your ticket fields
What's my plan? You can view all of your standard and custom ticket fields on the Fields page in Zendesk Admin Center. There you can browse, search, and filter your ticket fields. You can also ch...