Kelsey Davis
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Total activity169
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Last activity
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Activity overview
Latest activity by Kelsey Davis-
Kelsey Daviscommented,
谢谢you - can you perhaps provide some advice then on how to handle the below scenario? We have an online site with a web app - our customers have a login and profile for that. I need to add SSO ...
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Kelsey Daviscommented,
Is there a way to see the performance of an individual article? Perhaps you want to monitor the improvement of a particular article over time to see if the changes you're making are working. I'd li...
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Kelsey Daviscommented,
Hi - in Team Publishing, I think mine is showing under Articles created (filtered by agent name) seems to actually be the author. But I created the article and set the author to be another agent. S...
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Kelsey Daviscommented,
谢谢s Tim Hartzuiker (pluscloud - Premier Zendesk Partner) thanks! Apologies I was actually on Current User is not and then looking for Full Agent
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Kelsey Daviscommented,
I was quite excited by this one. I am particularly interested in this option: A new trigger condition that checks if the requester's role is or is not a light agent. This only applies to accounts ...
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Kelsey Daviscommented,
谢谢s Clifford - I don't think this answers my question, I would need my customers to be able to edit/set up their own Alias. Since we are allowing it, can they still do so even though they can't ...
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Kelsey Daviscommented,
Hi is call duration time affected by what you choose to record (eg after transfer as well). Thanks
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Kelsey Daviscommented,
谢谢s for this, where would I see low or high usage of the content tags? And also to add on to Mary Paez question about the limit of tags and your response Kasper Sorensen : Up to 200 tags on ...
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Kelsey Daviscommented,
谢谢s Dane we have multibrand and I can't see how we can set the defaults per brand. I can do one brand of the options as you show above, but not setting different defaults for each of our brands
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Kelsey Daviscommented,
Can I do this differently per brand? I like the default filters for some brands and not others. We have multibrand on our account.